Meet Ushera, your after-hours front desk.

Live demo · placeholder data

Hear how Ushera handles a call when the front desk is busy

Overflow · Tuesday 10:22 AM. The front desk is on another call, so Ushera answers.

Call · 00:54

Ushera

Ushera: Thanks for calling Example Dental. This is the practice's automated AI assistant. This call may be recorded. If this is a medical emergency, hang up and call 911. How can I help?

Caller

Caller: Hi, it's Sam Testpatient. I need to move my cleaning this Thursday. I'm an existing patient.

Ushera

Ushera: Thanks, Sam. Could you spell your last name for me?

Caller

Caller: T-E-S-T-P-A-T-I-E-N-T.

Ushera

Ushera: That's T-E-S-T-P-A-T-I-E-N-T. Is that right?

Caller

Caller: Yes.

Ushera

Ushera: What's the best number for the team to call you back?

Caller

Caller: 407-555-0142.

Ushera

Ushera: That's 407… 555… 0142. Is that right?

Caller

Caller: Yes.

Ushera

Ushera: What days or times work best for you?

Caller

Caller: Any afternoon next week.

Ushera

Ushera: So that's Sam Testpatient, callback 407… 555… 0142, existing patient, moving your cleaning this Thursday, for any afternoon next week. Is that all correct?

Caller

Caller: Yes, that's right.

Ushera

Ushera: I've passed this to the team. They'll call you back to confirm. It isn't final until they confirm.

Request

Answered
Reason
Identified
Details
Read-back
Queued

Patient record

NameSam Testpatient

Callback407-555-0142

PatientExisting

ReasonReschedule

AppointmentCleaning this Thursday

TimingAny afternoon next week

Action items

Request saved for front desk

Callback request readyTo confirm

Demo with placeholder data. Fictional patient and practice.

Book a demo

Answers when you can't

After hours and on overflow, every caller reaches a calm voice instead of voicemail. Your number stays where it is.

Follows your script

911 or ER guidance first. A knocked-out tooth goes to your on-call path. It answers from facts you approved and never diagnoses.

Hands it back to your team

Requests land in a morning queue your front desk confirms. Your people book the patient; Ushera makes sure they know.

A night with Ushera.

One evening at a two-chair practice, from the moment the front desk goes home to the moment they're back. Scroll to follow along.

5:15The front desk heads home. The phone keeps ringing.

5:15 PM · Close

Forwarding sends calls to Ushera.

Calls forward from your practice's existing number after hours and when the front desk is busy. In the morning your team takes the line back.

Same numberCall forwardingNothing installed

6:48 PM · New patient

"Do you take new patients?"

Hi, we just moved here — are you taking new patients?

We are. The team's out for the evening, but I can take your details and they'll call first thing to find a time. What days work best?

Captured: name, number, Tue/Wed AMQueued to confirm

9:12 PM · Emergency

Your protocol runs, in order.

My son just knocked out a front tooth at practice.

I'm sorry. Is anyone having trouble breathing or swallowing, or bleeding that won't stop?

No, he's okay. It's just the tooth.

That's urgent, and time matters. I'm connecting you to the on-call dentist now.

Urgent · on-call transferredNo diagnosis, no medication advice

11:30 PM · Unknown question

"Do you take my plan?"

Do you take my PPO plan, and what would a cleaning cost?

I don't want to guess. I'll have the team confirm that for you when they call you back in the morning.

Logged with the exact question"I don't know" is a feature

7:30 AM · Morning queue

Three to confirm. One already handled.

Your team calls each patient back before the first appointment. Ushera is off the line until you close again.

Knocked-out tooth — Owen M.Transferred to on-call 9:14 PM · callback requested
Urgent

New patient — the Alvarez familyPrefers Tue/Wed mornings · 1 adult, 2 kids
To confirm

Insurance — plan and cost questionCaller: Priya S. · wants a callback
Logged

Works with the phone you already have.

No new number and nothing to install. Calls forward from your practice's existing number after hours and on overflow, so Ushera only takes the calls you send it.

We'll check your phone setup with you during onboarding.

Your numberAfter-hours ruleOverflow ruleHoliday scheduleOn-call transferMorning queue

Overflow · Tuesday 10:22 AMReschedule

Caller

I have a filling at 2 today and I can't make it. Can I move it?

Ushera

Of course. The front desk is on another call — I'll pass this along so they can reschedule you. Is there a day that works better?

Any afternoon next week.

Noted: today's 2 PM filling to an afternoon next week. The team will call you back to confirm.

After hours · Friday 7:04 PMToothache

Caller

My crown's been aching since yesterday. Is that an emergency?

Ushera

I can't give medical advice, but I can have the team follow up. Can I get your name and the best number?

Sure, it's Dana at 407-555-0187.

I'm sorry you're dealing with that. I can have the team call you Monday morning to get you seen. If it gets worse, especially swelling, a fever, or trouble breathing or swallowing, call 911 or go to the ER.

After hours · Sunday 2:40 PMHours & parking

Caller

What time do you open tomorrow, and is there parking?

Ushera

We open at 8 tomorrow. There's a free lot behind the building — the entrance is off Maple. Anything else I can help with?

No that's it, thanks.

You're welcome. Have a good evening.

Overflow · Monday 8:03 AMForm reminder

Caller

I'm new, do I need to fill anything out before my 9 o'clock?

Ushera

Yes — new-patient forms take about ten minutes. If you arrive by 8:45 the front desk will hand them to you, or they can email them when they're off the other line.

Email would be great.

I'll pass that along right now. See you at 9.

The same calm voice, every call.

Callers never hear a different accent, name or mood depending on who's on shift. Ushera uses one locked voice for your practice and says it's your AI assistant on every call.

Your facts, your rules. Never a guess.

You give Ushera your hours, FAQs and emergency instructions. It says only what you approved. Correct it once and the correction sticks — for every call after.

HoursMon–Thu 8–5 · Fri 8–1Approved

EmergencyLife-threatening → 911 firstApproved

On-callOn-call dentist (your number)Approved

CorrectionIt's "Sunshine Smiles", not "Sunshine Smile"Stuck

NeverDiagnose · advise medication · quote feesBlocked

Hear the voices.

Pick the voice that fits your practice. Once chosen, it's locked: the same voice on every call.

Sarah

Calm and reassuring

Female · US

Lori

Warm and caring

Female · US

Eric

Smooth and steady

Male · US

Chris

Friendly, down-to-earth

Male · US

Bill

Mature and measured

Male · US, older

Wade

Relaxed Southern

Male · US South

Lucia

Warm, Latin American accent

Female · English

Lori en españolComing later

Spanish greeting

Coming later · not in v1

Sample voices reading the same sample greeting. Final voice options are confirmed during setup. Spanish isn't part of v1. Roadmap: custom voices made for your practice, each locked so it never drifts.

Where Ushera is headed.

Today Ushera covers after-hours and overflow calls. Here's what we're working toward, in order. These features aren't available yet.

Today

After-hours and overflowAnswer, triage, queue and FAQs.

Booking into your schedule

Then

Reminders and texting

After that

The full front desk

Trust, published up front.

Our BAA approach, the vendors behind Ushera and our prices are published here, so you don't have to ask on a sales call.

BAA available

We sign a Business Associate Agreement with your practice before any patient data is handled. Our BAA template will be reviewed by counsel before launch, and we'll publish the text on our trust page.

Subprocessors listed

We name the vendors behind Ushera, starting with our voice platform. Ushera runs on Retell, which offers a BAA for healthcare customers. Its underlying providers are being confirmed in writing.

Pricing in public

No "call us for a quote." Setup, monthly and the founding offer are listed below and on our pricing page.

Your lineforwarded→Voice platform (Retell)Offers a BAA→Phone, speech, AI modelConfirming in writing→UsheraBAA available

Read our trust page

Ready to meet Ushera?

Nothing to install at the practice. Your number stays the same; calls forward to Ushera after hours and on overflow.

Your practice facts

✓Hours

✓FAQs

✓Emergency script

✓On-call path

1.We set it up with you

You supply your hours, FAQs and emergency instructions. We build your script and you approve it before it takes a single call.

Forwarding rule

(407) 555-0142 · your line

↓ no answer / after hours

Ushera

↓ emergency

On-call dentist (your number)

2.Flip one forwarding rule

Calls forward from your existing number to Ushera after hours and on no-answer. Emergencies follow your on-call path.

Morning queue · 3 to confirm

Urgent Knocked-out tooth

Confirm New patient

Confirm Reschedule

Logged Plan question

3.Your team confirms

Each morning your front desk reviews the queue and calls patients back. You stay in control of the schedule.

Book a demo

20 minutes. You call a sample practice set up with your script.

Simple pricing.

$1,497per month, per location, plus a one-time $4,500 setup

Founding offer First 3 practices: $997/mo and $3,000 setup

Founding · 3 spots

Founding practice

$997/mo

$3,000 one-time setup · first 3 practices

After-hours and overflow answering
Custom script, FAQs and emergency protocol
Morning queue with urgent flags
Signed BAA before go-live

Standard

$1,497/mo per location

$4,500 one-time setup · groups $1,297/mo per location

After-hours and overflow answering
Custom script, FAQs and emergency protocol
Morning queue with urgent flags
Signed BAA before go-live

Roadmap, not live yet: Care Reminders add-on, $697/mo per location (up to 1,000 call attempts) plus $750 setup; founding $497/mo with setup waived. Full pricing

Book a demo

Frequently asked questions.

After-hours calls and overflow calls during the day — the ones that would otherwise go to voicemail or ring out. Your front desk still answers during business hours.

It follows the emergency script you approve. Life-threatening symptoms get 911 or ER guidance first; a knocked-out tooth goes to your on-call path. Ushera never diagnoses or suggests medication.

Not in v1. Ushera captures the request — name, number, reason, preferred times — and puts it in a morning queue. Your team confirms and books. Direct booking is next on the roadmap.

It says it doesn't want to guess and offers to have your team call back. It never quotes coverage or treatment costs. It only answers from facts you've approved; it does not improvise.

Yes. Ushera introduces itself as the practice's AI assistant on every call.

Yes, before any patient data is handled. Ushera runs on Retell, which offers a BAA for healthcare customers. Its underlying providers are being confirmed in writing. See our trust page.

Not in v1. Ushera is inbound-only today. Reminders and texting are on the roadmap.

$1,497/month per location plus a $4,500 setup. Groups are $1,297/month per location. The first three practices get $997/month and $3,000 setup.

Hear how Ushera handles a call when the front desk is busy

Request

Patient record

Action items

Answers when you can't

Follows your script

Hands it back to your team

A night with Ushera.

Forwarding sends calls to Ushera.

"Do you take new patients?"

Your protocol runs, in order.

"Do you take my plan?"

Three to confirm. One already handled.

Works with the phone you already have.

The same calm voice, every call.

Your facts, your rules. Never a guess.

Hear the voices.

Where Ushera is headed.

Trust, published up front.

BAA available

Subprocessors listed

Pricing in public

Ready to meet Ushera?

Simple pricing.

Frequently asked questions.

Hear it for yourself.